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It is often reiterated that the skill of listening is the first in a series of skills that a person must master in order to serve his or her customers more effectively. This is especially true when it comes to a technician who arrives at a house for the purpose of repairing water damage Utah. The skill of listening enables the technician to acquire necessary information about the water damage. He or she can then identify and make clear the key issues regarding the damage the water has caused. From there the technician can make the correct decisions regarding how to remedy the situation
Listening skills also serve the technician by facilitating the creation of a team whose task it will be to repair the water damage Utah. The technician can learn to improve his or her listening skills by maintaining an open mind, establishing and maintaining solid eye contact with the person he or she is listening to as well as asking relevant questions of the person to whom he or she is talking to in order to confirm that he or she understands the information being conveyed.
There are other strategies the technician can employ in order to become a better listener. First, he or she can maintain an awareness of his or her body language. As long as the technician makes an intention to relax he or she will then be able to listen more effectively. This can be done outwardly by uncrossing his or her arms and legs and avoid the tapping his or her fingers or making other nervous hand gestures. Second, the technician should seek out and internalize the speaker’s primary message. By doing so, the technician will better absorb the information the speaker is trying to convey. With a better absorption of the information he or she will then become better able to solve the problem at hand.
